Apple’s Business Chat Beta is a powerful new way for businesses to connect directly with customers using iPhone, iPad, Mac, and Apple Watch. With Business Chat, your customers can easily get assistance, schedule appointments, and complete purchases with Apple Pay, right from within Messages.
Business Chat is built for the purpose of connecting customers to businesses through the apps they use every day.
In Business Chat your customers can answer on their own time, whether that is instantly or a few days later. Built-in features like Apple Pay, authentication, visual lists and scheduling templates make the experience convenient for both your customers and your representatives.
Apple Pay
Apple Pay in Business Chat provides your customers an easy and secure way to pay for goods and services. Users can quickly and securely provide their payment, shipping, and contact information to check out with just one touch or glance.
iMessage apps
Create a custom experience for your customers with iMessage apps or the built-in authentication for Business Chat. If your customer does not yet have your app, they can download it directly from within the conversation.
Presenting, selecting & scheduling
Business Chat makes interacting with your business simple. Easily schedule appointments and deliveries with your customers. Let customers easily order and pay through Business Chat anywhere anytime.
With Business Chat, your team can be more productive using the tools they already know.
Register now to offer Business Chat to your clients.
If you are a business and looking to offer Business Chat to consumers, take a look at the documentation below.
Getting Started with Business Chat (PDF)
Onboarding Business Chat Accounts (PDF)
Human Interface Guidelines
Business Chat Overview
Business Chat Policies and Best Practices (PDF)
Business Chat FAQs
Adding a Business Chat Button
To your website
To your app
In email
If you are a Customer Service Platform and looking to offer Business Chat to brands, take a look at the documentation below.
Getting Started with Business Chat (PDF)
Human Interface Guidelines
Business Chat Developer Documentation
