Apple Business Chat
Personalized experience.
In Business Chat your customers can answer on their own time, whether that is instantly or a few days later. Built-in features like Apple Pay, authentication, visual lists and scheduling templates make the experience convenient for both your customers and your representatives.
Apple Pay
Frictionless checkout.
Apple Pay in Business Chat provides your customers an easy and secure way to pay for goods and services. Users can quickly and securely provide their payment, shipping, and contact information to check out with just one touch or glance.
iMessage apps
Built-in Authentication.
Create a custom experience for your customers with iMessage apps or the built-in authentication for Business Chat. If your customer does not yet have your app, they can download it directly from within the conversation.
Presenting, selecting & scheduling
A channel for any business.
Business Chat makes interacting with your business simple. Easily schedule appointments and deliveries with your customers. Let customers easily order and pay through Business Chat anywhere anytime.
Use your current customer service platform to get connected.
With Business Chat, your team can be more productive using the tools they already know.
Register now to offer Business Chat to your clients.
For Businesses.
If you are a business and looking to offer Business Chat to consumers, take a look at the documentation below.
Getting Started with Business Chat (PDF) Onboarding Business Chat Accounts (PDF) Human Interface Guidelines Business Chat Overview Business Chat Policies and Best Practices (PDF) Business Chat FAQs
Adding a Business Chat Button
To your website To your app In email
For Customer Service Platforms.
If you are a Customer Service Platform and looking to offer Business Chat to brands, take a look at the documentation below.
Getting Started with Business Chat (PDF) Human Interface Guidelines Business Chat Developer Documentation
Choose the right connection for you.
As a brand, I want to connect with my customers in the Messages app.
As a messaging service platform, I want to connect my clients to the Business Chat platform.
Also available

EHR Gateways

Empower your patients with Health Records on iPhone.

Maps Connect

Add or update your business information in Apple Maps.

Indoor Maps

Add indoor maps and positioning in Apple Maps and your app.