Apple Business Chat
Connect with your customers on iPhone, iPad, Mac and Apple Watch
Business Chat is built for the purpose of connecting customers to businesses through the apps they use every day.
Personalized experience
In Business Chat your customers can answer on their own time, whether that is instantly or a few days later. Built-in features like Apple Pay, authentication, visual lists and scheduling templates make the experience convenient for both your customers and your representatives.
Apple Pay
Frictionless checkout
Apple Pay in Business Chat provides your customers an easy and secure way to pay for goods and services. Users can quickly and securely provide their payment, shipping, and contact information to check out with just one touch or glance.
iMessage apps
Built-in Authentication
Create a custom experience for your customers with iMessage apps or the built-in authentication for Business Chat. If your customer does not yet have your app, they can download it directly from within the conversation.
Presenting, selecting & scheduling
A channel for any business
Business Chat makes interacting with your business simple. Easily schedule appointments and deliveries with your customers. Let customers easily order and pay through Business Chat anywhere anytime.
Use your current customer service platform to get connected.
With Business Chat, your team can be more productive using the tools they already know.
Register now to offer Business Chat to your clients.
For Businesses
If you are a business and looking to offer Business Chat to consumers, take a look at the documentation below.
Getting Started Guide for Businesses (PDF) Onboarding Business Chat Accounts (PDF) Policies and Best Practices (PDF) Conversational Guidelines (PDF) HI Guide Enhancing the Customer’s User Experience
Adding a Business Chat Button
To your website To your app In email
For Customer Service Platforms
If you are a Customer Service Platform and looking to offer Business Chat to brands, take a look at the documentation below.
Getting Started Guide for CSPs (PDF) Policies and Best Practices (PDF) Conversational Guidelines (PDF) API Integration Tutorial (ZIP) HI Guide Business Chat Developer Documentation
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