Apple’s Business Chat Beta is a powerful new way for businesses to connect directly with customers using iPhone, iPad, Mac, and Apple Watch. With Business Chat, your customers can easily get assistance, schedule appointments, and complete purchases with Apple Pay, right from within Messages.
Don't have a free Apple ID? Create one
Business Chat is built for the purpose of connecting customers to businesses through the apps they use every day.
In Business Chat your customers can answer on their own time, whether that is instantly or a few days later. Built-in features like Apple Pay, authentication, visual lists and scheduling templates make the experience convenient for both your customers and your representatives.
Apple Pay in Business Chat provides your customers an easy and secure way to pay for goods and services. Users can quickly and securely provide their payment, shipping, and contact information to check out with just one touch or glance.
Presenting, selecting & scheduling
Business Chat makes interacting with your business simple. Easily schedule appointments and deliveries with your customers. Let customers easily order and pay through Business Chat anywhere anytime.
With Business Chat, your team can be more productive using the tools they already know.
Register now to offer Business Chat to your clients.
If you are a business and looking to offer Business Chat to consumers, take a look at the documentation below.Getting Started Guide for Businesses (PDF) Onboarding Business Chat Accounts (PDF) Policies and Best Practices (PDF) Conversational Guidelines (PDF) HI Guide Enhancing the Customer’s User Experience
Adding a Business Chat ButtonTo your website To your app In email
If you are a Customer Service Platform and looking to offer Business Chat to brands, take a look at the documentation below.Getting Started Guide for CSPs (PDF) Policies and Best Practices (PDF) Conversational Guidelines (PDF) API Integration Tutorial (ZIP) HI Guide Business Chat Developer Documentation